The Danger of Bad Design

February 22nd, 2012

“Everything is designed. Few things are designed well.”- Brian Reed

Look around at your coffee mug, your pen, this blog. All were designed, but were they designed well? Does it even matter if it was designed well?

Yes, it does.

Let’s say you are going to renovate your home. One of the first things you are probably going to do is either think of a commercial you’ve seen and liked or you will conduct a Google/Facebook search to find the nearest contractor. Either way, it will most likely end with you looking at the design aesthetic (consciously or subconsciously) as a major factor in choosing a business.

A poorly executed commercial or outdated website has the potential of causing more damage than having no commercial or website at all! Think, for analogy’s sake, of traveling to a bakery to taste test a potential wedding cake. You drive into their parking lot while doing your best to avoid pot holes and broken glass.  As you get out of your car, you are hit with the stench of the bakery’s dumpster. When you finally get inside the bakery, flies are buzzing everywhere and dirty dishes are piled up in plain sight. How likely do think it is that you’d be picking this bakery’s wedding cake for your special day? In the same way, a website or advertisement will tell prospective clients a lot about your business.  Lousy graphics, confusing messaging, broken links, and spelling or grammar issues can push people away.

Good design will show pride in your work and business. It will grab the attention of prospective clients and draw their eyes to your specialties or a unique promotion and lead them to recognize the strengths of your business. In the end, it will boost your credibility and your bottom line.

So, for those businesses who skimp on design, stop!

Because good design = good business.

Consider the impact of bad design while watching these horrid commercials:

Flashback Friday — “Have It Your Way”

February 17th, 2012

Back in the early ’70s, the folks at Burger King developed an exceptionally successful ad campaign with the slogan, “Have It Your Way,” based on the fast-food chain’s willingness to tailor orders to each individual’s tastes and preferences. The strategy attacked McDonald’s flaw of inflexibility. It was an instant success because Burger King meant exactly what they said. You want extra cheese on your burger? You got it! Hold the pickles? Sure thing!

However, despite the success of the ad campaign, the unique selling point was also seen as a disadvantage: a longer wait. Burger King scrapped the slogan and went through a very public identity crisis changing its advertising styles as frequently as its franchises changed management and replacing “Have It Your Way” with a number of forgettable slogans including “Your Way Right Away” and “If You Ask Us, It Just Tastes Better.”

And because of the company’s inconsistency in its marketing, Burger King’s traffic and market share began to slip. The burger brand was almost ousted from its second place fast-food ranking by Wendy’s. However, in 2004, Burger King returned to its most successful ad campaign, a switch Burger King’s marketing team felt was “long overdue.”

After compiling research, the brand learned that three decades later and after a slew of money was placed into countless other marketing strategies, “Have It Your Way” was still the slogan that resonated most with its target audience. And with an advertising campaign as “sticky” as “Have It Your Way,” it is foolish to rebrand and go against it.

In 2010, Burger King’s Brazilian marketing agency took the “Have It Your Way” campaign to a new level and presented  customers with a “customized” wrapper with each Whopper. Upon entering the restaurant, secret cameras took pictures of each customer. The photos were then printed onto their burgers’ wrappers adding a more personal element to the “Have It Your Way” selling point.

Essentials of Text Message Marketing

February 14th, 2012

The act of giving a company or entity that is not a human access to your mobile phone expressly for the purpose of marketing is a deeply personal act, demonstrating the trust a company has built with your customers. By texting a keyword to a shortcode (five digits, rather than a normal ten digit phone number), users opt-in to receiving marketing messages from your company. Your brand’s most loyal customers will be the first to opt into this type of marketing and will help grow your subscriber base by word of mouth.

99.9% of mobile phones have text messaging capabilities, and within 15 minutes of sending out a text message to your list, 95% of your subscribers will read your message. That’s 5 times more than email and 9 times more than direct mail. Adults aged 18-24 use text-messaging most, and are much more willing to be contacted via text rather than by receiving a phone call. (Via Pew Internet Research Center). Marketers should keep this in mind when running text-messaging campaigns. Customers have entrusted you with nearly direct access to them at almost any time of day, and as such, the value of your message needs to be apparent.

 

Marketers can take advantage of the proliferation of smart phones with capable web browsers and apps to direct users to their website, Facebook page, or even create a calendar event. Text message marketing must conform to a strict 160 character rule. This makes a concise, focused statement with a call to action all the more important. Craft your message with this in mind and provide a reason to visit your location or an offer to redeem a promotion code. In any message, the immediate benefit of joining the text club should be obvious. Suggestions include:

  • Appointment reminders
  • Exclusive discounts or giveaways
  • A discount code for your ecommerce site
  • Early notification on new/limited release products
  • Early invitation to a special event

Be respectful of the customers who have entrusted you with their mobile phone number. Don’t use text slang (c u there), and don’t send messages at odd hours. Definitely don’t over-use the service. Stick to the above guidelines about making sure the benefit is worth the intrusion.

Text message marketing is a valuable tool in any marketer’s arsenal. It’s effective, immediate, and widely available. Well-crafted messages can result in high redemption rates, increased brand loyalty, and higher sales.

Flashback Friday — “Every Kiss Begins with Kay”

February 10th, 2012

With Valentine’s Day rapidly approaching, men are searching for that piece of jewelry that will make their loved one extra delighted.

While thinking about the jeweler to choose, countless radio and television advertisements run through their mind , all saying they have the best deals, the best selection, and guarantee to make your significant other the happiest woman on Valentine’s Day. One of the first brands to pop into their heads is probably Kay Jewelers.

 

“Every Kiss Begins with Kay”

 

For many, the Kay Jewelers commercials have become synonymous with holidays like Valentine’s Day, Mother’s Day, and Christmas.

The tagline is clever and simple, and the ads are always filled with syrupy sweet family moments, proposals, and babies making audience members everywhere well up with happy tears.

However, these cavity-inducing ads certainly don’t please the masses. The Kay commercials always seem to be one of the most moaned and groaned about ad campaigns, as well. In fact, if you search for Kay Jewelers on YouTube, you’ll find a significant amount of parody commercials mimicking and mocking the brand.

But even with their ick-factor, the Kay commercials are certainly creating a dialog. You could perhaps compare them to those low-budget, locally produced automobile dealership ads: you may not enjoy them, but you are acutely aware of their jingle and brand!

The “Every Kiss Begins with Kay” tagline was introduced in 1985 and has since become one of the most recognizable taglines in advertising history. Today, Kay can boast a 98% brand awareness rating and has become the number one retail jewelry chain in North America, making over $1.5 billion in annual sales.

So, does every kiss begin with Kay? Or  is there another jewelry brand that does it better?

 

What IS social media for Business?

February 7th, 2012

Social Media is a ubiquitous term, but what does it mean for your business? Is Facebook a business solution? What is Twitter, or LinkedIn for that matter, and how could it possibly help me sell my products and reach my customers?

An old adage says that you can’t be seen if you’re not where people are looking. Right now, customers, clients and just about everybody is flocking to social networks and sharing information about themselves and the products they use. This is a golden opportunity to create a strong relationship with a brand loyal customer. Your customers are proactively seeking your brand out because they like what you offer and are looking for information, services, and news. In a world where traditional advertising is a fact of life and we are hit with thousands of ad impressions every day, brand loyalty is more important now than ever.

This is why you need to be involved in social media. Facebook’s user base has grown to over 800 million, Twitter’s nearing 500 million and LinkedIn reaches well over 150 million professionals. Putting your message in front of those eyes and developing a targeted message to engage and interact with your existing customers helps to grow your brand image and the impression users make of you. Being inactive in social networking gives the impression of being unprepared and uninterested in reaching out to your customers.

Facebook, Twitter and other similar networks are a free and easy way to share news about your company, promote special events, introduce new products and listen to and engage your customers. I caution any business that gets involved in social media not to ignore their fans and followers. Once a company profile is created, it must be maintained, keeping content fresh and responding to the posts on your page and the responses you generate. Managing your presence can turn a customer’s poor experience into a good one and a good experience into a great one. Handling criticism and problems with tact and professionalism with such a forward facing entity displays to the world how much you care about your customers.

 

Flashback Friday — “Whassup?”

February 3rd, 2012

Super Bowl advertising…the savior of football haters everywhere…

Let’s face it, many Americans don’t enjoy football, and a large portion of those that do have no desire to watch it once the team they root for is eliminated from contention. So why, every year, is such a large audience tuning into the Super Bowl?

Well, it has a lot to do with the frogs ribbiting the names of beer companies and monkeys dressed as businessmen.

Super Bowl ad space is outrageously expensive. NBC has sold all of the commercial time for Super Bowl XLVI at an average of $3.5 million per 30 second spot. This is because it’s quite literally the only time of year viewers don’t use the commercials as bathroom breaks or to load up on snacks.

A classic example of Super Bowl advertising at its best is the “Whassup?” commercial for Budweiser. The hugely viral and ubiquitous campaign will probably be permanently linked to the Budweiser brand. In fact,  if you close your eyes and concentrate hard enough, you’ll probably still be able to hear the ridiculous “Whassssuuup?” phone conversations from the commercial in your head.

The campaign was inspired by a short film produced by Charles Stone (the first actor featured in the commercial) and aired in the early 2000s. The ads featured a group of men sitting around, watching sports and drinking Budweiser while calling their friends. The extent of their phone conversations was “Whasssssuup?” repeated over and over humorously. Overall, audiences found it to be amusing and likeable (at least the first few times they saw it), and the saying “Whassup?” caught on so widely it seemed as if every teen or twenty-something was using it regularly in conversation.

As the campaign’s popularity grew, Internet parodies integrating pop culture icons like the Teletubbies and South Park characters also began to pop up.

However, ad campaigns based on humor always end up irritating a certain amount of viewers (typically individuals that don’t fall within the target market). A survey by Ad Track reported 61 percent of individuals who were 65+ disliked the “Whassup?” Budweiser commercials. Many of the survey participants said they didn’t understand or didn’t want to understand the ads.  However, it is doubtful Budweiser had any intention of reaching the 65+ market (a market already set in their beer drinking ways).

Budweiser’s “Whassup?” ad campaign won awards all over the globe and was acclaimed as a breakthrough in attention-getting, word-of-mouth marketing communications. However, despite the fact that millions of people were buzzing around and repeating “Whassup?” to their friends, the company’s market share dropped 1.5 to 2.5 percentage points and sales fell 8.3 percent. How could this be? Well, it’s because everyone was excited and talking about a great piece of entertainment as opposed to advocating a special brand of beer. In the end, it didn’t matter that 20 million people were talking about Budweiser’s creative ad campaign. If your target market isn’t advocating your product or services, innovative marketing will not translate into sales.

Flashback Friday — “We Bring Good Things to Life”

January 27th, 2012

When you hear the name General Electric, it is likely the company’s long-running slogan “We Bring Good Things to Life” is also brought to mind. The tagline was introduced in 1970 and was integrated into all aspects of GE’s marketing including the company’s ads, collateral, service trucks, and packaging. Not only did this advertising promote GE’s products and services, but the ads were also created with the intent to launch the company’s new image which emphasized how GE improved people’s lives.

In the early 1970s, consumer research indicated that while GE was viewed as a dependable company by the American public, the “typical” GE consumer was perceived to be unsophisticated, low-income, and older. And because of this, GE was struggling to find brand commitment. GE decided that in order to move forward and gain product loyalty, they would have to completely update their brand. This required the development of single message that would be translatable across GE’s various product lines and services. And “We Bring Good Things to Life” (with the help of a $100 million advertising budget) accomplished this for the company.

Nevertheless, that is not to say there weren’t hurdles along the way. At the time GE launched their “We Bring Good Things to Life” ad campaign and rebrand, the company was also heavily involved in the nuclear weapons business. And in an effort to reveal the company’s behavioral contradictions, grassroots groups targeted the company’s medical division. Their campaign included messaging that pointed out that GE was simultaneously polluting earth with radioactive waste from their nuclear weapons production and producing medical systems developed to help diagnose and treat the sick, including individuals poisoned by toxic contaminations.

However, the Cold War ended, and despite the company’s PR dilemma, GE’s “We Bring Good Things to Life” ad campaign proved to be incredibly successful. By the 1990s, research showed consumers saw GE as more approachable, energetic, and progressive than ever before, and its customer base had become much younger and more affluent. The ad campaign lasted for 24 years and was the longest running corporate ad campaign in history.

[FACT: The coffee pot featured in the ad above was recalled after it caused several house fires from a faulty thermostat.]

Flashback Friday — “You’ve Come a Long Way, Baby!”

January 21st, 2012

1968 can reasonably be described as year filled with change and progress…a year mentioned in many contexts throughout history books. Humphrey was defeated by Nixon, Janis Joplin was topping the charts,  Apollo 8 orbited the moon, and the Soviet Union invaded Czechoslovakia. And while Billie Jean King hadn’t yet defeated Bobby Riggs, women did score at least one “victory” that year — their very own brand of cigarette!

In 1968, Phillip Morris made decided to capitalize on the feminist movement.  Their sassy, attitude-filled Virginia Slims campaign targeted, seduced, and recruited women to wrap their lips around their new “feminine” cigarette. And while the slogan included what many view to be a demeaning term for women, and the product itself significantly shortened the life of its users, Virginia Slims ended the monopoly those “chauvinistic pigs” had on lung and throat cancer.

The Virginia Slims “You’ve come a long way, baby” ad campaign was very eye catching. Billboards, magazines, and television advertisements presented confident and slender female models dressed in the latest fashions while smoking a Virginia Slims cigarette. Many times the ads would also include a second image of a housewife from the turn of the century being punished by an authority figure like a police officer or husband for smoking. It was this imagery and their emotive “You’ve Come a Long Way, Baby” tagline that successfully tied the cigarette brand to the feminist movement. The smoking of a Virginia Slims cigarette had become an act of triumph over the traditional female role.

The Virginia Slims cigarette was portrayed as slender, dainty, and feminine. In reality, however, it may have been thinner, but beyond that, it was hardly remarkable. It was the advertising that sold women on the product.

Throughout the ‘60s and ‘70s,  Virginia Slims took the cigarette industry by storm becoming the preferred cigarette of women in the United States. They had created a brand of cigarettes that had not only become a symbol within the women’s suffrage movement, but also made the habit of smoking trendy during a time when it was seen as a serious faux pas for women.

(The irony of the Women’s Tennis Association Tour being sponsored by Virginia Slims back in the day also needs to be mentioned and taken in while reading this blog post.)

 

Within the last 40 years, many other brands (also catering specifically to ladies) have been introduced. However, none have surpassed the popularity or brand recognition achieved by Philip Morris’ Virginia Slims. And to this day, the Virginia Slims brand continues to be symbol of self-confidence, freedom, and financial empowerment to women all over the world.

Flashback Friday — “What Happens Here, Stays Here”

January 13th, 2012

A casino’s single objective is to get its visitors to gamble their money away while playing games they have the statistical advantage in.  And while research has shown that only 13 percent of Las Vegas tourists say they are traveling to the city to gamble, 87 percent of tourists wind up gambling while they are there.

So, how does Las Vegas do it?

Well, it definitely starts with the most successful slogan ever developed by an American city. The “What Happens Here, Stays Here” ad campaign turned Las Vegas into one of the most identifiable brands in the United States – only falling behind Google in recognition.

There’s no harm in gambling and drinking when nobody will find out, right?

Las Vegas’ “What Happens Here, Stays Here” slogan effectively marked an end to the city’s ill-suited attempt to brand itself as a family-friendly destination and allowed Las Vegas to fully resurrect itself as “Sin City.”

Las Vegas’ ad campaign debuted in 2002, and within a couple years, the city was already seeing record amounts of tourism.

In the early 90s, Las Vegas put a considerable amount of effort into branding itself as a family destination, but the campaign fizzled when the MGM Grand’s Adventure Theme Park closed its doors in 2000. The “What Happens Here, Stays Here” campaign was used to announce that the city was going back to what it really was…an adult-oriented vacation destination.

At first, R&R Partners had a tough time selling their “What Happens Here, Stays Here” campaign to the city and found their ads rejected when they submitted them to the NFL to run in the Super Bowl. However, the campaign was given months of free publicity with announcement of the rejection of the “risqué” ads.

Since the early 2000s, the ad campaign has maintained its popularity and will continue to be a part of the upcoming brand marketing strategy for the Las Vegas tourism industry. The campaign was recently chosen to be the number one campaign in North America and will be inducted into the Madison Avenue Advertising Walk of Fame.

Flashback Friday — “Let your fingers do the walking.”

January 6th, 2012

So, why should your business have a slogan?

A meaningful, memorable slogan will:

  • Capture a brand’s unique selling point and  provide consistency throughout ad campaigns
  •  Act as a bridge between a business’ brand identity and its marketing tactics
  • Get into the heads of potential clients like a catchy song and help them recognize your brand
  • Be one of the most effective tools in your marketing tool box — once you charge it and let it go, it does the rest (provided you consistently promote your brand)

A great example of an effective slogan is Yellow Pages’ old slogan from their 1970s ad campaign “Let your fingers do the walking.” Their slogan was developed to send a message about how easy it was to use their print directory compared to wandering around the city, looking for a certain product, dentist,  accountant, etc. The slogan proved to be very successful for the corporation.

And while the classic slogan is “technically” still valid today…(people would still prefer to relax at home and search through the Yellow Pages phone book or website for what they need instead of walking around through blizzards or scorching sun), unfortunately, Google, Bing, Yahoo, and other internet search engines are also letting our fingers do the walking.

Yellow Pages has an excellent history, with what many consider to be one of the best advertising campaigns ever developed by a business, but today’s digital world cares little for, nor recognizes a business’ “history”. Anyone under the age of thirty has been searching through the internet since they were in high school, and it is likely that these younger generations have absolutely no memory of the infamous Yellow Pages ad campaign that featured the slogan “let your fingers do the walking.” And unfortunately for Yellow Pages, many businesses are taking this into account and taking the portion of the marketing budget that had historically been allocated toward Yellow Pages and redirecting it toward website SEO.

So, what do you think the future is for Yellow Pages? How can they evolve to keep up with the digital age?

Click here to see the new face of the company and how they’ve most recently rebranded themselves.